Shop Our Ostheimer Sale

Refund policy

Guarantee / Returns:

If you are not entirely satisfied with any purchase, simply contact us and return the item within 14 days of receipt, for an exchange or full refund of the purchase price (gift wrapping cost is excluded). A credit note will be issued for returns received within 15-30 days. Claims for damaged or missing goods must be made within 5 days.

Items must be returned in their original, unopened packaging, with tags attached. With the exception of faulty goods, postage charges are not refundable. We are only able to refund 2nd class return postage costs on faulty goods, or equivalent postage from the country of delivery. Orders delivered to a UK address to be forwarded abroad should be checked for errors/faults before leaving the UK. When returning an item, the parcel is your responsibility until it reaches us. Please obtain a ‘proof of posting’ from your post office, or insure the parcel if necessary.